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No-Questions Promise
Returns & Easy Size Exchange
Ordering undergarments online means trusting a size chart. If the fit is not right, we would rather exchange the size than leave you with a garment you cannot wear. Here is exactly how it works — kindly, privately and without interrogation.
Noor Intimates Size Exchange in Three Steps
Keep the slip
Every parcel includes a printed exchange slip. Keep your item unworn with tags attached and hold on to the slip — it carries your order reference and makes the swap quick.
Email us
Write to harisleadgen8+noorintimates@gmail.com with your order reference and the size you would like instead. We reply with the return address and confirm your replacement is reserved — usually within one working day.
Swap
Send the original back in its plain packaging. As soon as it is on its way, we dispatch your replacement size in the same discreet packaging — only “Clothing” on the outside, as always.
What can be exchanged
Bras, bralettes, sets and nightwear: exchangeable for a different size when unworn and with tags attached. Trying a bra on briefly over your own clothing is perfectly fine — we understand fit has to be checked.
Panties and period underwear: for hygiene reasons these can be exchanged only if the pack is unopened and the garments unworn — unless the item is faulty, in which case we replace or refund it without argument.
Faulty or incorrect items
If anything arrives faulty, damaged, or simply not what you ordered, that is our mistake and our cost: email us a photo within 48 hours of delivery and we will replace or refund it, including postage, whichever you prefer.
Refunds
Where a refund applies — faulty items, our errors, or a change-of-mind return we have agreed in email beforehand — it is processed to the original payment route once the item reaches us, and we email you confirmation at each step. Because payment is arranged by email confirmation at this stage of our store, refunds are handled through the same confirmed route, never silently.
Exchange Questions
How long do I have to request a size exchange?
Please contact us within 7 days of receiving your order so we can reserve your replacement size. Keep the item unworn (trying a bra briefly over a thin layer is fine) with its tags attached, and keep the exchange slip from your parcel — it speeds everything up.
Who pays for return postage on an exchange?
If we sent the wrong item or size, return postage is on us. For a size preference exchange, we ask you to cover the return postage and we cover dispatch of your replacement — the full cost picture is confirmed in our reply email before you send anything.
Can nightwear be exchanged as well?
Yes — unworn nightwear with tags attached can be exchanged for a different size in the same style, following the same steps. The hygiene exception applies to panties and period underwear only: those can be exchanged solely when unopened and unworn, or when faulty.
Our Privacy Promise
Your parcel says “Clothing”. That is all anyone will ever see.
We know privacy matters in this category more than in any other. Every Noor Intimates order is packed in a plain, unbranded box with only the word “Clothing” written on the outside — no product names, no brand, no hint of what is inside. Your order emails come from a plain store address, and we never share your details with anyone.