Frequently Asked Questions

Choose your style, colour and size on the product page and add it to your cart. At checkout, fill in your delivery details and place the order — no payment is taken online. Our checkout then prepares a confirmation email for you to send; we reply confirming your items, delivery charges and payment options before anything is dispatched.

Not yet. Online payment is not active on Noor Intimates, so you pay nothing when you place an order. We confirm every order by email first, including the payment options available for your order, so you always know the full amount — items plus delivery — before you commit.

A plain, unbranded box or sturdy mailer with only the word “Clothing” written on the outside. There is no store name, no product description and no branding anywhere on the parcel. Inside, garments are folded in tissue with your exchange slip and minimal paperwork.

Only you and the small team member who packs your order. Couriers see an ordinary clothing parcel. We never sell, rent or share customer details, and order emails use a plain store address. Read the full privacy policy for the detail.

Our policy is delivery within 2–4 working days across Pakistan from dispatch. Your confirmation email gives your expected window. Remote areas can occasionally take a little longer; if that applies to your address, we tell you in the confirmation email before you pay anything.

Delivery charges depend on your city and parcel weight, so rather than guessing on the website, we confirm the exact charge in your order confirmation email — before dispatch and before payment. You can decline at that point with no obligation.

Keep the tags on your item, find the exchange slip in your parcel, and email us the size you would prefer. We guide you through returning the original and dispatching the replacement. Bras and nightwear can be exchanged for size with tags intact; for hygiene reasons, panties and period underwear can only be exchanged if unopened and unworn, unless faulty.

If an item arrives faulty or we sent the wrong item or size, we will always make it right — replacement or refund, your choice. For change-of-mind returns on unworn, tagged bras, sets and nightwear, email us and we will confirm what is possible for your order before you send anything back.

Use the size guide: measure your underbust and bust with a soft tape, match them to the charts, and run the five fit checks when your order arrives. If you are between sizes, our free advice by email — send us your two measurements — is the most reliable route.

Yes — product images show the actual style, colour and details of each garment, photographed as flat-lays and fabric close-ups. We describe materials honestly on every product page, including where a final fibre percentage is still being confirmed with our supplier.

Noor Intimates currently delivers within Pakistan only. If you are ordering as a gift for someone in Pakistan from abroad, you can place the order with their Pakistani delivery address and we will handle the rest — including the same discreet packaging.

This is our launch preview catalogue of twelve styles, labelled honestly as sample listings while final supplier details are confirmed. Product availability for your order is confirmed in your order email. We would rather be transparent than pretend to a polish we have not earned yet.